We accept:

– Credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
– PayPal
– Gift cards purchased from


All orders are shipped via Fedex within 3-5 business days of purchase. Please note, orders are not shipped on the weekends or holidays.

As soon as your order is shipped, you will receive a confirmation email.


Returns are accepted for exchange only. We are happy to exchange any unworn, unwashed merchandise within 14 days of the shipping date.

Exchanges that do not meet our policy will not be accepted and will be sent back to the client at their cost. To request an exchange, please contact us at

All sale items are final sale.

Clients are responsible for the exchange shipping costs and any incurred import duties/taxes or customs charges on the package (on both original and return shipments).


Zii Ropa Online Gift Cards can be purchased and emailed to your friends and family. These are available in varying amounts and can be found by clicking here. Online Gift Cards are only redeemable online and cannot be used for purchases at our showroom.


For any questions about your order, please email us at and include your order number in the subject line.

For inquires regarding a specific product, please e-mail us at You can also reach us by phone at +52 (55) 7824 6643, Monday-Friday from 10:30AM-6:00PM CDT.