PAYMENT

We accept:

– Credit and debit cards (Visa, Mastercard)
– PayPal
– Gift cards purchased from www.ziiropa.com

SHIPPING & HANDLING

Due to COVID-19, we will be shipping orders once a week, typically on Wednesdays. Please note, orders are not shipped on the weekends or holidays.

All orders are shipped via Fedex and as soon as your order is shipped, you will receive a confirmation email.

We offer free shipping on orders over $200 USD to Mexico, US & Canada. We offer international shipping with a flat rate between $35-60 USD. The cost of shipping is dependent on the shipping country. Any duties and taxes levied by your country remain the responsibility of the customer.

RETURNS & EXCHANGES

Returns are accepted for exchange or credit only. We are happy to exchange any unworn, unwashed merchandise within 14 days of the shipping date.Returns must be shipped via FedEx, UPS or DHL, with tracking sent to info@ziiropa.com.

Exchanges that do not meet our policy will not be accepted and will be sent back to the client at their cost. To request an exchange, please contact us at info@ziiropa.com.

All sale items are final sale.

Clients are responsible for the exchange shipping costs and any incurred import duties/taxes or customs charges on the package (on both original and return shipments).

GIFT CARDS

Zii Ropa Online Gift Cards can be purchased and emailed to your friends and family. These are available in varying amounts and can be found by clicking here. Online Gift Cards are only redeemable online and cannot be used for purchases at our showroom.

ORDERS

For any questions about your order, please email us at info@ziiropa.com and include your order number in the subject line.

For inquires regarding a specific product, please e-mail us at info@ziiropa.com. You can also reach us by phone at +52 (55) 7824 6643, Monday-Friday from 10:30AM-6:00PM CDT.