Minimum Order Quantity (MOQ):
The MOQ is 2,000 USD of merchandise. The only exception is for first time sample purchase.
Lead Time:
Lead time will be determined at the time an order is placed. For in-stock merchandise, please allow 7-14 days from the date of payment for your order to be prepared and shipped. For OOS merchandise, please allow 6-8 weeks from the time of the first deposit.
Payment terms:
Once the order is confirmed, you will receive an invoice for payment. For out-of-stock merchandise, we require a 50% deposit at the time of the order and the second 50% before shipping the complete order.
We accept payment via PayPal or bank transfer.
Once you have fulfilled payment, we will ship your order. No orders will be posted until full payment is received.
Shipping & Delivery:
What we have in-stock we can ship right away and what is OOS we will ship in 6-8 weeks from the time of the first deposit.
Shipping and handling charges will be calculated and added to your order total at the time the invoice is made.
All orders are shipped via Fedex.
Damage/Defects:
Please inspect all shipments immediately upon arrival. Please contact holaziiropa@gmail.comwithin 14 days of receipt of damaged or defected shipments. Returned merchandise will not be accepted if it is held for more than 14 days after receipt.
Returns & Exchanges:
Wholesale merchandise may not be returned or exchanged. We only accept returns in case of defective merchandise as noted above.
Nature of Handmade Products:
All of our products are handmade. Due to the nature of our production, each product may vary slightly.